Santara Global Nexus operates exclusively as a digital marketplace and technology intermediary. Services listed on the platform are provided independently by third-party professionals, clinics, and service providers.
Service Cancellations
Cancellation, rescheduling, refund eligibility, and modification terms are determined primarily by the independent professional, clinic, or service provider offering the booked service.
Users are responsible for reviewing the applicable cancellation terms before confirming any reservation.
Third-Party Payment Providers
Payments made through external payment processors or financing providers are also subject to the terms, conditions, and dispute procedures of those independent providers.
Santara Global Nexus does not control or guarantee refund approvals, payment reversals, or financing decisions made by third-party payment providers.
Platform Role
Santara Global Nexus may assist in facilitating communication regarding cancellation or payment-related inquiries; however, Santara does not assume direct responsibility for the fulfillment of cancellation, refund, or rescheduling obligations owed by independent third-party providers.
How to Request Assistance
For questions related to cancellations, refunds, or booking disputes, users may contact:
info@santaranexus.appFinal Notice
By using the platform, users acknowledge and accept that cancellation and refund outcomes may depend on the policies of the independent provider and applicable third-party payment terms.